Chatway Live Chat
Chatway offers live chat, helpdesk, FAQ, and chat buttons like WhatsApp, Facebook Messenger, and other features that enable businesses to offer quality customer service. With mobile apps for iOS & Android, support agents can easily offer customer support on the go.
Key features
- Address queries in real time, helping you turn interested visitors into enrolled students.
- Invite agents, assign roles, use private notes, add FAQs, canned responses & more for team collaboration.
- Answer live chat messages using our web app or mobile iOS and Android apps
Requirements
Price
Categories
Additional Resources
Chatway Live Chat
Chatway offers live chat, helpdesk, FAQ, and chat buttons like WhatsApp, Facebook Messenger, and other features that enable businesses to offer quality customer service. With mobile apps for iOS & Android, support agents can easily offer customer support on the go.
Key features
- Address queries in real time, helping you turn interested visitors into enrolled students.
- Invite agents, assign roles, use private notes, add FAQs, canned responses & more for team collaboration.
- Answer live chat messages using our web app or mobile iOS and Android apps
Overview
Chatway is a live chat and help desk tool that enables you to instantly connect with potential students, answer their questions and address concerns in real time. This immediate and personalized support helps build trust and confidence, increasing the likelihood of visitors becoming paying students.
Multilingual chat widget
The multilingual chat widget, which supports over 20 languages, breaks down language barriers, enabling you to connect with a global audience. With the ability to communicate with students in their preferred language, you can tap into new markets and increase revenue potential.
Team Collaboration
Got a large team? You can invite as many team members as needed and assign specific roles to them. Also utilize private notes and reminders features to collaborate internally and perform other tasks. For example, you can jot down important information about individual students, such as their goals, challenges, or progress, and set reminders for follow-up conversations or check-ins.
FAQ & Canned Responses
To efficiently manage students' requests, Chatway allows you to utilize canned responses for frequently asked questions. This feature frees up time for more in-depth, personalized support, ensuring that students receive the help they need without delays. You can also add FAQs to your chat widget so your students find answers to their questions without contacting you.
Chat Buttons
Besides the live chat feature, you can also add chat buttons and link to WhatsApp, Facebook Messenger, SMS texting, Telegarm, Line, Instagram DM, Click to call, Email, WeChat, TikTok, Google Maps, Waze, Discord, or any other custom link.
Segmentation and tags
With these features, you can categorize students based on demographics, behavior, or preferences, and apply tags for effortless filtering and targeting. This allows for tailored support and promotions that resonate with specific groups of students.
What others are saying
“Game Changer. Chatway Live Chat is a great plugin. I used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!”
- Barak Liberman, Founder of Bridge Online Academy
“This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.”
- Mary, Founder of Orion’s Corner
“Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.”
- Melanie Steele, Founder of For the Writer’s Soul